March 13, 2020
MCB response to COVID-19 (Coronavirus) Solutions
As we all face a difficult time in our lives, I want to let
you know how we are responding to these present challenges. Our goal of providing services to you, our
valued customers, while protecting our staff and the integrity of our bank, remains
We take seriously our obligation to exceed your expectations
every day. We are confident that the preparations,
which we have made for an event such as this, allows us to continue providing
uninterrupted banking services in the most challenging of times.
Our preparations afford us the ability to transact your
business, answer your questions and do our part to keep financial services
flowing. Whether it is from our headquarters, our retail locations or from the
many digital channels that we have available, we will remain fully operational.
MCB also considers your safety, the safety of those who
serve you, as well as our community. In
addition, we suggest that you remain vigilant to online threats. This will help ensure your financial safety.
We will continue to review our practices for improvement and
monitor the situation through communication with the government and our
regulators, until we can return to a more stable environment. Our goal is to
provide uninterrupted access to your funds, where and when you need them, be it
at our retail locations or through our online banking & cash management
For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.
Thank you as always for banking with MCB and check in to our
website, MCBankny.com, frequently for further updates and important
Mark R. DeFazio
President & CEO
On Friday (April 17), there will be scheduled API maintenance from 8pm EST to Saturday 4am EST. We will be using this time to add more capacity to our infrastructure and speed up our overall services.
We apologize for the inconvenience that this may cause and appreciate your patience and understanding. As always, if you have questions or issues, please submit them APIsupport@MCBankNY.com.