Since 2014, we have been the stored-value, settlement and electronic payment backbone for e-wallets in support of digital asset exchanges and APP/website driven commerce. We also perform dollar-side settlements and electronic payments for a diversified portfolio of Proprietary Trading Desks, OTC Desks, and Hedge Funds in support of Digital Currencies and Digital Assets as a new asset class. Going forward, the Bank will continue to support new emerging technologies and products. MCB realizes technology, both internal and external, as the key ingredient to a superior financial system that can truly support a global economy.
Please reach out to the customer service contact provided by your eWallet program.
212 365-6750
Monday to Friday
8:30am to 6:00pm
212 365-6739
800-852-7632 (toll-free)
Monday to Friday 8:30am to 6:00pm
866 363-8226 (toll-free)
800 554-8969 (toll-free)
Please contact customer service by calling the number on the back of your card or through your program's mobile application / website.
Do not include any personal identifying information (e.g., social security number, account number, etc.) in any fields below.
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Dear Customer,
On Friday (April 17), there will be scheduled API maintenance from 8pm EST to Saturday 4am EST. We will be using this time to add more capacity to our infrastructure and speed up our overall services.
We apologize for the inconvenience that this may cause and appreciate your patience and understanding. As always, if you have questions or issues, please submit them APIsupport@MCBankNY.com.