When it comes to all things digital, we have an absolute commitment to adhere to the highest standards of compliance. Corporate responsibility is not just a requirement; it’s a foundational pillar in the way we approach and conduct business each and every day.
The regulatory environment of international finance is arcane and prone to almost constant change, especially as new technologies and systems come into use. It is incumbent upon us to stay ahead of the curve by fully understanding and instituting safeguards and processes that ensure our clients, employees and shareholders are always 100% compliant. Metropolitan Commercial Bank is one of the few U.S. banks that can both issue and meet the rigorous requirements surrounding third party debit card products.
Please reach out to the customer service contact provided by your eWallet program.
212 365-6750
Monday to Friday
8:30am to 6:00pm
212 365-6739
800-852-7632 (toll-free)
Monday to Friday 8:30am to 6:00pm
866 363-8226 (toll-free)
800 554-8969 (toll-free)
Please contact customer service by calling the number on the back of your card or through your program's mobile application / website.
Do not include any personal identifying information (e.g., social security number, account number, etc.) in any fields below.
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Dear Customer,
On Friday (April 17), there will be scheduled API maintenance from 8pm EST to Saturday 4am EST. We will be using this time to add more capacity to our infrastructure and speed up our overall services.
We apologize for the inconvenience that this may cause and appreciate your patience and understanding. As always, if you have questions or issues, please submit them APIsupport@MCBankNY.com.